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FREQUENTLY ASKED QUESTIONS

SITE QUESTIONS
How often do you update the site?

LOGIN PROBLEMS
I enter my password, but the login screen just keeps appearing.
I keep getting an error page when I try to log in.
I have lost my password.
I was accessing the site fine, but now I keep getting the subscribe page.

VIEWING CONTENT PROBLEMS
 I keep getting an error page.
I can't view some/all of the mpeg clips.
I can't view the streaming videos.

BILLING/MEMBERSHIP QUESTIONS
I have lost my password.
I want to cancel.
I'm disappointed, I want a refund.

VIDEO PURCHASE QUESTIONS
All questions about the shopping section

CONTACTING BUSTY AMERICA
How do I contact Busty America

 

How Often Do You Update The Site?
New images are added to Busty America every day ... 7 days a week, 365 days a year!  Historically we have added well over 1000 images every month!  Mpegs are updated every 4 days.  Other content is updated regularly, as it becomes available.
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I Enter My Password, But The Login Screen Just Keeps Appearing!
There are a few simple checks you should do if you are having troubles logging in.  First and most obvious, is to be sure that you are entering your username and password correctly as it was provided to you in your membership email.  This includes using upper and lower case (capitals, and small letters) where necessary.  You can recover lost passwords by having them emailed to you using our LOST PASSWORD FORM.  Secondly, and this is probably the single largest reason for login failures, is to be certain your browsers cookie function and javascript are enabled.  Cookies are small pieces of information from a website which are held on your computer.  Browsers are usually installed on a computer set to accept cookies by default, as they are necessary to view many websites correctly.  However, you, or someone else who uses your computer, may have disabled them, unintentionally or otherwise.  Because of this, the first thing to do is to check to make sure your browser is set to accept both cookies and javascript.  Use your browsers 'help' feature to find out how to do this.  A NOTE ABOUT COOKIES:  This website uses cookies to maintain your authorization as you view the members area.  Without it, you would have to enter your password for every single page and image that appeared from within the members area.  This cookie is cleared from your system after you close your browser.

If you are a member who has had access but cannot gain access anymore, then please be sure that your membership is current and hasn't expired.  Sometimes your charge account is declined during a rebill and your membership revoked.  You can check your membership status at ibillcs.com.
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I Keep Getting An Error Page When I Try To Log In.
Almost every case of a member receiving an error page appearing after they enter their username and password is due to how their browser is set up to handle cookies.  Cookies are small pieces of information from a website which are held on your computer.  Browsers are usually installed on a computer set to accept cookies by default, as they are necessary to view many websites correctly.  However, you, or someone else who uses your computer, may have disabled them, unintentionally or otherwise.  Because of this, the first thing to do is to check to make sure your browser is set to accept cookies and javascript.  Use your browsers 'help' feature to find out how to do this.  A NOTE ABOUT COOKIES:  Busty America uses cookies to maintain your authorization as you view the members area.  Without it, you would have to enter your password for every single page and image that appeared from within the members area.  This cookie is cleared from your system after you close your browser.

If you are still getting an error, try closing all open browser windows, then open a new one and go to the home page of this website.  Click on the members link and try entering again.

Busty America is tested to work with the latest released versions of the most popular browsers.  If you are using an exceptionally old browser or a yet-to-be released beta browser, then you may need to upgrade or switch to a more recently released version.
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I Have Lost My Password.
If you think you are entering the proper password but can't gain access, then please see "I Enter My Password, But The Login Screen Just Keeps Appearing!"  If you can't remember your password then please use our lost password form to have your password emailed to you.
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I Was Accessing The Site Fine, Then Suddenly I Keep Getting The Subscribe Page.
Users are redirected to the subscribe page when there are multiple users accessing the site simultaneously with the same username/password.  There are 3 possible reasons for this happening.  The first is that your password was stolen by a hacker for his own or others gain.  The second is that you, the user, may have shared your password with someone else.  Sharing is an infringement of the membership contract and is prohibited.  The third reason has to do with your ISP.  Some ISP's (like AOL) will break up your computers request for a webpage and redirect it through numerous computers called 'proxies'.  When this happens, it can appear as though you are actual 2, 3, 4 or more people using the site under one password instead of just one.  This happens rarely however as we are aware of the situation, and have been improving our password software to allow for that particular situation.

Busty America constantly monitors newsgroups and password sites, server log files, as well as ensuring passwords are difficult to crack, in order to help prevent password theft.
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I Keep Getting An Error Page.
If you find that in one particular circumstance, you will receive an error page, and the possible answer to the problem isn't found on this FAQ page, please send all of the details to the webmaster.  See 'Contacting Busty America'.
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I Can't View Some/All Of The Mpeg Videos.
The mpegs are tested (along with all content) to work properly by the webmaster of Busty America, as well as by the countless members who have successfully viewed them to date.  Since Internet Explorer and Netscape work slightly differently with their interpretation of how to view the mpegs, we have provided different means for viewing them.  Netscape should open your preferred mpeg viewing software and load the mpeg into it.  Internet Explorer should display a new page with the mpeg embedded in the page.  If the mpeg does appear embedded in a webpage but is not showing correctly, you can download it to your hard drive using the link at the bottom of the page that the mpeg is viewing on, and then try viewing directly off of your computer.

Some mpegs are encoded in a new format known as divx.  This format allows for each clip to be made into a smaller download, without losing any or in some cases increasing the overall quality.  The divx codec which allows your video player to view these videos is available through the divx website.

If you have installed the latest divx codec, but are still unable to view the video properly, then the particular video may have been recorded with an older divx coded which can be downloaded here.  This download will not overwrite the new codec.  It is simply an additional codec that will be used by your software when necessary.

If none of the above works, you may wish to uninstall-reinstall your mpeg viewing software as it may have become corrupted at some point.  Quite often this can be repaired by doing a complete uninstall-reinstall.  You may also wish to try upgrading to the latest version of your mpeg viewer.
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I Can't View The Streaming Videos.
Most or all of the streaming video content is viewable in RealPlayer which is a free download.  Please visit the manufacturer of the viewing software via the links provided on the streaming content webpages.  If at times, you receive an error when viewing some of the realplayer content, you should try the following: 1) Return to the main page of the video you wish to view (where it shows the different clip segments).  2) Press the reload button and try again.  If this doesn't work, try pressing the reload button on the page that actually displays the clip inside of realplayer.

You may also wish to make sure you have the latest version of real player, since older versions may not display the video correctly.
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I'm Disappointed, I Want A Refund.
Unlike most commercial websites, adult websites are constantly targeted by hackers, thieves, and fraudulent use.  It seems everybody wants to view pornographic material, but nobody wants to pay for it!  We feel we have assembled an excellent website (especially compared to most others out there) for a very reasonable price.  And the very positive feedback we have received would suggest the same.  If we allowed refunds to everyone who wanted it, then no one would apparently like the site, and it would result in a lot of unfair use.

As far as content not viewable on your computer, it should be known that all content is viewable using your existing computer software, or with free downloads.  All content is tested by the webmaster and of course by all of the other members.  If there is a problem with your setup due to software corruption, unwillingness to troubleshoot using the manufacturers tech help, unwillingness to download free software, or otherwise, then we are sorry, but this is not our fault.  Ultimately, Busty America is only responsible for the website itself.

For these reasons we have  clearly stated in the membership contract, which everyone agrees to by signing up (view the contract from the subscription page or here), that refunds are not given.  If you truly do not like the website, then again we are sorry and invite you to cancel your subscription using the cancellation page.
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PURCHASING VHS/DVD VIDEOS
Please note:  The video sales and shipping is handled by a renowned third party company.  All questions regarding the purchase or order status of VHS tapes and DVD videos in the shopping section of this website, should be directed towards the email address found on the main page of the shopping section.
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CONTACTING BUSTY AMERICA
HELP US HELP YOU BY FOLLOWING THESE GUIDELINES:

1) Before you contact us, please make sure your question has not been answered above.  If it is answered here but you still are having problems than please tell us so that we don't reply wth a simple 'see the FAQ'. (that is after all the reason for the Frequently Asked Questions Page!)

2) We may be a business, but we are also human!  Please don't send rude or bluntly demanding emails as they are more likely to have a slower response or even ignored.

3) Please include as much identifying information as possible, preferably the email address you signed up with, AND your username.
If you are writing about a technical problem with the site, please include the message that appeared if possible, and what you were doing when it came up.

4) Be forewarned that ultimately, we are only responsible for the Busty America website, not Microsoft or Netscape or any other products, nor are we always able to troubleshoot other companies products.  What this means, is that if the problem does not lay within our website or server, but rather within your particular setup, that we may not be able to help you, and you may need to seek help on the product manufacturers website. This doesn't mean we won't try, but that you should be prepared to, or initially try to seek help elsewhere first.

5) ALLOW AT LEAST 48 HOURS FOR US TO RESPOND!!!  We try to respond as quickly as possible, but remember, you may be emailing us when it is 3 AM here (even though it is noon where you are).  Also during vacation times emails are not replied to as quickly.

EMAIL DISABLED

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